How reviews work

Who can leave a review

• Anyone who has had work done by an EX16 member.
• You confirm your review from a link we email you. Your email address is never shown.
• One review per person per business. You can't review your own business.

What we publish

We publish positive, neutral and negative reviews alike. Members can't pay to remove a review, and we don't hide reviews because they're critical.

What we remove

We only reject reviews that break one of these rules:

• Abusive, threatening or discriminatory language.
• Personal information, such as someone's phone number or address.
• Content that isn't about work the business did — spam, adverts, or reviews of a different business.
• Reviews we have good reason to believe are fake, including reviews by the business itself, its staff or its family.
• Content that could be unlawful, such as allegations we're legally unable to publish.

How long it takes

Once you've confirmed your email, we check the review against these rules — usually within a couple of working days — and then it appears on the member's profile.

Questions or concerns

If you think a review breaks these rules, or yours hasn't appeared, email us at hello@ex16.co.uk.