Membership terms

What membership costs

• £50 a month, taken by card through Stripe on the same date each month.
• Rolling monthly. There's no minimum term — cancel any time from your dashboard.
• If you cancel, your listing stays live until the end of the month you've paid for.

What EX16 does

• EX16 spends well in excess of your £50/month on marketing aimed only at EX16 homeowners.
• Lists your business in the EX16 directory with your own profile page.
• Limits the collective to 50 members, and no more than two per trade.
• Sends homeowner enquiries straight to you — we don't charge per lead.

What we ask of members

• Keep your profile accurate, including your insurance status.
• Reply to enquiries promptly, even if it's to say you can't help.
• Pass on work you can't take to other members where it makes sense.
• Don't write, buy or ask for fake reviews. See how reviews work.

Missed payments

If a payment fails, we'll email you and Stripe will retry the card. Your listing stays live while that happens. If payment still fails, your listing is hidden until the account is paid up.

Founding members

Everyone who joins in the first intake of up to 50 businesses is a founding member and keeps the founding member badge for as long as they stay a member.

Removal

We may pause or end a membership if a member seriously or repeatedly falls short of these terms. If we end a membership, we'll cancel the subscription so you're not charged again.

Contact

Questions? Email hello@ex16.co.uk.